FAQ

1. What is the difference between perfume, eau de parfum, eau de toilette, and cologne?

- Perfume: Contains 15-30% aromatic compounds and is the most concentrated and long-lasting.

- Eau de Parfum: Contains 10-15% aromatic compounds and offers a balance of longevity and cost.

- Eau de Toilette: Contains 5-10% aromatic compounds and is lighter and more affordable.

- Cologne: Contains 2-5% aromatic compounds and is fresh and light, suitable for both men and women.

2. How should I store my fragrance to ensure it lasts?

Store your fragrance in a cool, dry place away from windows, direct sunlight, and heat sources. Keep the bottle tightly sealed, and for best results, store opened bottles inside their original boxes.

3. How long does a fragrance last once opened?

Fragrances typically last three years from the date of manufacture if stored properly. However, the longevity can vary depending on storage conditions and the specific formulation.

4. What are testers, and how do they differ from regular fragrances?

Testers are full, authentic fragrances intended for department store counters. They are usually sold at a discount and may come in plain packaging without caps. Testers offer the same scent quality at a lower price due to the simpler packaging.

5. Do you offer free shipping?

Yes, we offer free standard ground shipping for orders over $35. For orders under $35, shipping is $6.95.

6. What are the shipping options and costs?

- Standard Ground (USA): Free for orders over $35, otherwise $6.95. Arrives in 2-5 business days.

- 2nd Day Express (USA): $8.95. Arrives in 2-3 business days (not available for P.O. Boxes).

- Next Day Air (USA): Cost varies based on order quantity; calculated at checkout. Arrives in 1-2 business days (not available for P.O. Boxes).

- Canada: $4.99. Arrives in 3-10 business days.

- Worldwide: From $4.99 + $0.99 per item. Arrives in 4-12 business days with tracking. International orders must be shipped to the cardholder's address.

7. Will I have to pay import duties and taxes for international orders?

Most orders arrive duty-free; however, you may be subject to import duties and taxes once the shipment reaches your country. These fees are beyond our control, and we are not responsible for them.

8. Can I return or exchange a fragrance?

Yes, we accept returns and exchanges. Please refer to our return policy on our website for detailed information on how to proceed.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

10. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

11. Can I place an order over the phone?

Currently, we only accept orders through our website to ensure the security of your payment information.

12. How can I contact customer service?

You can reach our customer service team via email at info@perfumem.shop or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.